About the Customer Care Internship
We’re seeking a personable, computer savvy, customer service oriented individual to join our team as a customer care intern. He/she will be primarily trained as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be trained and then made responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. A high level of computer skills is necessary to quickly document calls, and navigate company platforms to find solutions.
Responsibilities
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes and saving contacts, leads and deals as needed.
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
- Seek training to grow in position and become a future sales manager in the company.
Requirements
- Bachelor Degree obtained or ongoing study preferred
- A proactive nature that seeks to see tasks handled on time and issues resolved promptly
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Extreme proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Trilingual speakers preferred (three of the following languages: Kinyarwanda, English, French, Swahili
Compensation
- This is an internship and not a salaried position.
- Interns at Water Access Rwanda are given a facilitation of RWF 125,000/month to assist with transport to and from work and other needs that may come up.