Are you passionate about sales career, providing high class customer service and to increase company’s growth and revenue through sales maximization? Do you have excellent communication and problem-solving skills? Do you want to work for a company that values your contribution and growth?
If you answered yes to these questions, then you might be the perfect fit for our Sales Apprentice position!
Key Result Areas
1. Customer Acquisition & retention: Pursues, leads and generates prospects, converts prospects into customers ensures that existing customers remain loyal to the organization through having a churn rate of less than 5% and continuing to use its products or services
2. Service Quality: Ensures that service expectations are met on product/service sales, refer to customer satisfaction survey to measure how well the service meets their needs and preferences and I action to be taken to improve where gaps are found.
3. Customer service: Actively interact with customers through various support channels such as phone or email and assisting customers with their inquiries, concerns, and issues related to company services and ensuring that they are addressed effectively and efficiently.
4. Debt collection: Undertakes debt collection efforts from customers, ensuring that the default rate remains consistently below the company’s predefined targets. Collaborates with other departments to Implement proactive measures and strategies to prevent defaults and mitigate potential risks.
5. Sales Performance: Achieving or exceeding sales targets and quotas within a specified timeframe. This includes metrics such as revenue generated, number of new customers acquired, and market share growth.
Responsibilities
1. Pursues generation of new customers onboard them through contracts signing and work to meet company’s goals and targets.
2. Ensuring accurate integration of data sources into the CRM pipeline for more effective engagement and decision-making.
3. Creating client quotations for maintenance and repair services.
4. Work with the Data entry officers in registering new customers in company databases.
5. Managing Customer Accounts: Oversee existing customer accounts, ensuring their needs are met and identifying opportunities for upselling or cross-selling additional products or services.
6. Timely and accurate response to customer queries. Ensuring that customer inquiries are addressed in a timely and accurate manner, via the company’s CRM channels.
7. Ensure that customers are satisfied with the company’s products or services by providing positive customer experiences.
8. Maintain up to date knowledge of the company’s products or services to provide accurate information to customers.
9. Issue reporting on CRM platform & escalation of bigger issues to CRM manager.
10. Ensure that required notices on service and interruption of services are communicated across applicable communication channels of the company to reach the users in a timely manner.
11. Submit timely reports and prepare presentation / proposals as assigned.
12. Be a good ambassador for the company in expressing their needs to the company and vice versa.
Requirements
- Excellent MS Office Knowledge
- Outstanding time management skills
- Outstanding Organizational skills
- Familiar with regular e-office tools (calendars, email...)
- Excellent Verbal and Written Communication Skills in English, French, Kinyarwanda.
- Avid reading habit to keep track of trends and shifts
- Basic understanding of sales principles and customer service practices
- Good interpersonal skills, Customer- oriented.
- High school diploma, Advanced Certificate or bachelor's degree in marketing, or a related field, along with relevant experience in customer service, sales, or marketing.
Key Team Requirements
Water Access Rwanda comprises of a team of accountable, passionate and driven employees. Any new employee should reflect these key character traits:
1. Accountability: Sees themselves as primary responsible party charged to deliver all necessary resources in achieving assigned or commonly desirable outcomes of the company.
2. Problem-Solving On Time: Ability to recognize, analyze, and solve problems that arise, keeping in mind the time it takes to identify a solution, and escalating to supervisors or wider team as needed.
3. Communication: Ability to effectively communicate, with emphasis on documentation and reporting of any happening for future reference and troubleshooting.
4. Continuous Learning and Embrace of Failure as a learning opportunity: passion for and investment into continuous learning and improvement for self and company, including preference of action over inaction.
5. Adaptability: Being adaptable allows you to adjust your approach based on customer preferences, changing circumstances, or new product features
6. Empathy: Showing empathy towards customers’ concerns helps create a positive support experience and build customer loyalty.
Compensation and Benefits:
A Monthly Compensation of RWF 125,000 will be provided to all apprentices to assist with transport, food, and temporary accommodation.
Access to sites for work will be provided.
There is no other compensation or benefits beyond this, and successful candidates will sign a waiver in this regard.
If you are a skilled communicator with a knack for managing public perception and generate revenues, we invite you to apply for this role and help shape the company’s image and success. We are proud to be an equal-opportunity workplace.